Refund policy

1. Return Window

You have forty-five (45) days from the delivery date to return or exchange eligible items.

After this period, all sales are final, except for valid warranty claims.

We want your experience to feel fair and transparent — so if something’s not right, we’ll do our best to make it right within this window.

2. Eligibility Requirements

To qualify for a return or exchange:

  • Items must be unused, in like-new condition, and include all original tags, labels, and packaging.
  • Returns showing signs of wear, use, or damage may be rejected or partially credited at Samaán’s sole discretion.
  • Only purchases made directly from samaantravel.com are eligible. (If purchased elsewhere, follow the retailer’s return policy, as applicable.)

This ensures returned products meet the same standard of care we send them out with.

3. How to Start a Return (Self-Service Portal)

To initiate a return, please login to your secure customer portal:

Step 1: Visit our website at
https://samaantravel.com

Step 2: Click the account icon in the top right corner

Step 3: Log in using the email address used for your purchase
(A one-time login code will be sent to your email)

Step 4: Select your order and click Request return

Step 5: Follow the prompts to submit your return request

Once submitted, your return request will be reviewed and processed.

Return Shipping

For your convenience, we provide a prepaid return shipping label.

  • The cost of return shipping will be deducted from your refund
  • Return shipping costs vary based on carrier rates and location
  • You will receive instructions and a label once your return is approved

Packaging and Shipping Your Return

Please ensure the item is securely packaged to prevent damage during transit.

We recommend using the original packaging whenever possible.

Once your return is shipped, please allow time for the carrier to deliver the item back to us.

Refunds

Once your return is received and inspected, your refund will be processed to your original payment method.

Refund timeline:

  • Inspection and processing: 2–5 business days after receipt
  • Bank processing time: 3–10 business days depending on your financial institution

Your refund amount will include the original purchase price minus the return shipping cost.

Shipping charges from the original order are non-refundable.

4. Exchanges

We offer two (2) simple exchange options to give you flexibility without compromising product quality.

Same-SKU Exchanges (Different Color)

  • If you’d like the same product in a different color, we’ll happily process an exchange at no extra cost, except for shipping costs.
  • Once your original item is received and verified as unused and in like-new condition, we’ll ship out your new color option (subject to availability).

Cross-SKU Exchanges (Different Product)

  • If you’d prefer a different product (different SKU), your original order will be processed as a standard return, and you’ll have the option to receive store credit instead of a refund.
  • Once approved, we’ll issue a digital gift card for the full value of your returned item, minus any applicable return shipping fee.
  • Store credit is valid for twelve (12) months from the date of issue and can be used toward any future purchase at samaantravel.com.
  • Cross-SKU exchanges are not direct swaps. You’ll need to place a new order using your store credit.

⚠️ Important: Returned items must meet Samaán’s eligibility requirements — unused, like-new condition, with all original tags and packaging intact. Items showing signs of wear may be denied or partially credited at Samaán’s sole discretion.

5. Final Sale Item

Please note that personalized, custom, or monogrammed products are final sale and cannot be returned or exchanged — unless they arrive defective.

This allows us to maintain quality and customization standards for all customers.

6. Damaged or Defective Items

 If your item arrives damaged or defective:

  • Contact us within ten (10) calendar days of delivery.
  • Include your order number and clear photos of the issue.

We’ll replace or refund your item at no additional cost — no hassle.

 7. 12-Month Product Warranty 

All Samaán products are covered by a 12-month limited warranty for manufacturing defects.

If your product experiences an issue within this period, we’ll repair or replace it at no cost to you.

Our priority is ensuring that your travel gear goes the distance with you.

8. Important Notes

  • Original shipping fees are non-refundable.
  • Returned items not meeting eligibility criteria may be denied or partially credited.
  • Samaán reserves the right to update this policy at any time.

For questions or support, email us at support@samaantravel.com.